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You will be treated as a partner in the care and attention you receive.
Being a partner means that we have responsibilities to each other. Help us
to help you.
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You will be treated as an individual and will be given courtesy and
respect at all times, irrespective of your ethnic origin, religious belief,
personal attributes or the nature of your health problems.
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Staff will maintain your right to privacy and not discuss your illness
with other staff or doctors within hearing distance of other people.
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When hospital reports and results become available you have a right to a
full explanation of your illness or any tests carried out.
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Staff will identify themselves and their role within the Practice on
request.
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We will strive to ensure that you are seen within a reasonable time. Where
this is not possible you will receive an explanation for the delay on
request.
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If you need a repeat prescription, one will be provided within 48 working
hours of your request excluding weekends.
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On request you will receive a routine appointment to see a doctor in the
practice within 48 hours excluding weekends (if you ask for a named doctor
it may take longer)
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If your problem is more urgent you will be able to access a health
professional the same day.
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If you request a home visit or out-of-hours house call the doctor or his
qualified assistant will make the decision whether to give advice over the
telephone or visit. Lack of transport in itself is not a reason for a home
visit.
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We will answer the telephone promptly.
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If you have any complaints or concerns relating to the Practice, its'
staff or the services offered, contact the Doctors or Practice manager who
will provide a timely response to them.
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We ask that you treat the doctors and the Practice staff with the same
courtesy and respect at all times.
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We will never tolerate abusive,racist or violent behaviour and will call
the police if attacked.
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The doctors have instructed the receptionists to ask certain questions so
that they may deal with your request in accordance with doctors practice
policies.
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You must tell us if you do not understand the explanations. Please follow
the doctor's advice and take the full course of any medicine, which may be
prescribed.
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Please let us know if you change any of your personal details or your
address.
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If you cannot keep an appointment, please let us know as soon as possible
- this may enable someone else to be seen. Please try to arrive on time. If
we are running late please do not blame the receptionist.
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Please order repeat prescriptions in advance. Do not expect a prescription
every time you see your doctor - they are often not necessary.
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Accept any invitations for screening issued by the Practice or Health
Authority. Make sure your child is vaccinated and immunised.
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Before seeking a home visit, think seriously whether it is necessary. When
requesting a visit please contact the surgery by 11.00 am unless a genuine
emergency arises later.
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Out of hours visits should only be requested in an emergency, not for
minor illnesses which can wait until the next morning.
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Please avoid calling the Practice during the peak morning period for
non-urgent matters.
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Please read the Practice booklet. This will help you to get the best out
of the service we offer.
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